COMPLAINTS PROCEDURE

Last updated Apr 10, 2026

At Sinclair & Co Block Management Limited, we are committed to delivering a professional and transparent service. If something goes wrong, we want to hear about it so we can put it right.

How to Make a Complaint

If you have a complaint, please contact us in writing with as much detail as possible:

Email: info@sinclairblockmanagement.co.uk
Post: Sinclair & Co Block Management Limited, 7 Bell Yard, London, WC2A 2JR

Please include:

Your name and contact details
The property address
A clear description of your complaint
Any relevant supporting information

Stage 1: Acknowledgement

We will acknowledge your complaint within 3 working days of receipt.

Stage 2: Investigation

Your complaint will be investigated by a senior member of the team.
We will provide a full written response within 15 working days of acknowledgement.

If we require more time due to the complexity of the matter, we will inform you and provide an updated timeframe.

Stage 3: Final Viewpoint

If you remain dissatisfied after receiving our response, you may request a final review.
We will issue a final viewpoint letter confirming our position.

Stage 4: Independent Redress

If you are still not satisfied after our final response, or if 8 weeks have passed since your complaint was first made, you may refer the matter to our independent redress scheme:

Property Redress Scheme (PRS)
Website: www.theprs.co.uk

Client Money Protection

Sinclair & Co Block Management Limited is a member of the UK Association of Letting Agents (UKALA)

Client Money Protection Scheme.

Our membership number is 20619.

Our Commitment

We take all complaints seriously and use them to improve our service.

We will handle your complaint:

Promptly
Fairly
Transparently